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Here you’ll find answers to common questions about appointments, billing, telehealth and our services.

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  • About Florienne
Is Florienne Women’s Health right for me?

Florienne is suitable for women seeking evidence-based, compassionate, multidisciplinary care delivered entirely online. If your concerns relate to women’s health, hormonal changes, mental health, nutrition, fertility, or chronic\ symptoms, our service is likely a good fit. If an issue requires a physical examination, we will guide you to appropriate in‑person care.

Please refer to Our Services page for more information.

Our GPs, psychologists and dietitians are AHPRA‑registered clinicians and allied health specialists with specialised experience in women’s health. They are selected for both clinical expertise and patient‑centred communication.

We support PCOS, irregular cycles, PMDD, perimenopause, menopause, metabolic health, fertility, pelvic pain, endometriosis-associated symptoms, mental health concerns, gut‑hormone interactions, and more. To learn more refer to Our Services page.

We currently support adults aged 18 years and older. For adolescents, we can advise on appropriate referral pathways.

  • Booking & Getting Started
How do I book an appointment?

You can book online via our secure booking system. Select your practitioner, appointment type and preferred time.

You can upload documents securely during the booking process or via your patient portal under ‘Documents’. PDF and photo uploads are accepted.

Yes, if you have their consent. For adults, consent must be confirmed. For dependants, the legal parent/guardian may book.

You’ll need internet access and a device with a camera and microphone. We recommend a quiet, private space.

Yes. Our telehealth links work on mobile, tablet or computer, no app downloads required.

Your confirmation email includes a secure video link. Click the link at your appointment time to join.

Restart your browser or device, check internet connection, or try switching devices. If problems continue, your clinician will phone you.

  • Managing My Appointments
Can I reschedule an appointment?

Yes. Log into your portal, select the appointment, and choose ‘Reschedule’.

You can cancel through your portal. Please review our cancellation policy before doing so.

Cancellations within 24 hours of your session may incur a fee to protect practitioner time.

If you miss an appointment without notice, the full fee may apply.

You will be notified promptly and offered priority rescheduling.

If a clinician is unexpectedly unavailable, your appointment will be rebooked and fees waived.

Log in to your portal and update your profile details under ‘Account Settings’.

This may occur due to practitioner unavailability, incomplete Medicare details, incorrect card details or expired referrals. Contact support for clarification.

  • Medicare, Rebates & Referral Pathways
Does Florienne Women’s Health bulk bill?

We are a private-billing clinic. Medicare rebates may apply depending on the service.

Services may attract a rebate if eligibility criteria are met.

An MHCP is a GP-created plan allowing Medicare‑rebated psychology sessions (up to 10 per year).

Yes. Eligible patients can receive rebated psychology and dietetics sessions under an EDP.

GPs can use CDMPs to refer for rebated allied health  sessions if clinically appropriate.

Yes, with a valid DVA referral and appropriate approval.

Claims usually process within 24–72 hours after your appointment.

Yes, our GPs can provide prescriptions, referrals, imaging requests, and follow‑up plans.

  • Alternative Funding Options
Does Florienne accept NDIS participants?

We accept NDIS self‑managed and plan‑managed participants for eligible services.

Yes. Private-fee sessions are available without referral.

We accept workers compensation claims where pre‑approval has been granted.

Florienne accepts Private Health Insurance claims on eligible appointments.

  • Prescription, Referrals & Documents
Can your GPs provide prescriptions?

Yes, including e-prescriptions.

Repeats may be provided when clinically appropriate.

Yes. We can refer to gynaecologists, endocrinologists, pelvic physios and more where appropriate.

Yes, use the ‘Documents’ section in your portal.

With your consent, we can send summaries or reports.

Yes, where clinically appropriate.

  • Sessions & Information
Where do I find my session notes?

Session summaries appear in your portal under ‘Notes’ once finalised.

Notes are typically published within 48 hours unless clinically urgent.

Secure messaging allows brief follow‑up communication about your care plan.

Navigate to ‘Billing’ in your portal to manage cards and view invoices.

  • Technical Troubleshooting
I can’t sign into my account

Check your email spelling and try resetting your password. Clear browser cache if needed.

Check spam/junk folders or try again after five minutes.

Ensure mobile coverage is strong, that the phone number is correct and  request another code after 30 seconds.

Contact Halaxy support for an alternate verification method.

This may occur for security reasons or multiple failed logins. Contact support.

Refresh the page or try another browser. Ensure your browser permissions allow camera/microphone.

Check video permissions and try reconnecting.

Ensure your microphone is enabled in browser settings and device preferences.

Make sure your camera is unlocked, enabled and not in use by another app.

Use the ‘Support’ link in your portal or email us.

Check card details or contact your bank for authorisation.

You can reach us via email or through the ‘Support’ tab in your patient portal.

Please call 000 immediately or Lifeline on 13 11 14. Telehealth is not suitable for emergencies.

Still unsure?

Our friendly team are here to help

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Meaningful work. Care that makes a difference.

Join a team committed to thoughtful, compassionate women’s healthcare.